Terms & Conditions

Bookings

1. A deposit of 30% is payable upon booking.
2. An email will be sent to confirm your booking please check if all the information is correct.
3. In the event of cancellation or change to your booking please email immediately (hello@greenendfarmcottages.co.uk) and every effort will be made to accommodate your request.
4. If you cancel more than 10 weeks prior to your stay you will lose your deposit but you will not be charged the remainder of your booking.
5. If you cancel 10 weeks or less before arrival or fail to check in, or leave before your due departure date, we reserve the rights to retain the full balance for the whole booking.
6. Cancellation policy : Cancellations must be confirmed in writing. In the event of cancellation please email immediately (hello@greenendfarmcottages.co.uk) and every effort will be made to re-let the cottage. If the cottage is re-let, you will receive a refund of all money paid minus any discount that Green End Farm Cottage applies to get a new booking. Green End Farm reserves the right to discount in the way that it believes will most likely achieve a replacement booking but will not offer any discount until ten weeks before the scheduled start date.
7. If we are unable to re-let the cottage, no money paid will be refunded. Refunds will be made using the same method as payment was taken.
8. Bookings made within 10 weeks of the arrival date must be paid in full.

The Properties

9. Check in time is 4pm and check out is 10am.
10. Damages: Accidents happen. Whilst the cost of the occasional minor breakage is included in our pricing, more extensive damage to hard or soft furnishings, fixtures, fittings and decorations will be charged to the occupant.
11. The accommodation will be inspected immediately following the booking and damage found will be photographed and emailed to the customer prior to the following guest’s arrival. Please notify us of any damage caused prior to your departure.
12. All furniture, fittings, and surroundings areas of the cottages must be kept in the same state of repair and condition as when you arrived at the property.
13. All communal areas must be kept free of rubbish and dog waste.
14. Guests must adhere to the recycling/ waste policy detailed in the handbook.
15. All cars must be parked in The Green End Car Park
16. Guests should maintain appropriate behaviour. Should a member of the party abuse the Property or display dangerous, offensive or rude behaviour to our representatives or any third parties (e.g. neighbours) we reserve the right to require the person(s) concerned to leave the Property immediately.
17. Guests are responsible for maintaining acceptable levels of noise at the Property and within the grounds and vicinity of the property particularly between the hours of 10.00pm and 8.00am. In the event of you or any member of your party breaching this responsibility, we reserve the right to ask you to vacate the Property and the contract will terminate immediately without refund or compensation.
18. The Booking Party should ensure that the group does not exceed the maximum number of people stated in the property details nor sub-let the Property nor allow anyone to stay at the Property who is not included in the booking.
19. In the event of any member of the party breaching the responsibilities set out above, we reserve the right to ask the party to vacate the Property and the contract will terminate immediately without refund or compensation and the group organiser will remain liable for any costs or damages incurred by us as a result of your breaching these Booking Terms and Conditions.
20. All children are to be the responsibility of the accompanying adult.
21. All pets are the responsibility of their owners.